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Polola restaurant in Townsville City
Polola (Owner) · Google Places

Polola

Polola is a Mexican tapas restaurant where most of the menu is gluten-free—around 90% according to one coeliac diner—and gluten-free items are marked on the menu. They have a dedicated gluten-free fryer, though one reviewer noted it was out of operation on their visit, and staff are generally knowledgeable about coeliac requirements. The kitchen is shared, not dedicated, so cross-contamination is possible. Coeliac diners report positive experiences overall, but one reviewer mentioned some GF-listed items were not safe for coeliacs when the fryer was down. Best to confirm the fryer is running and ask about specific dishes.

AddressCitylane/383 Flinders St, Townsville City QLD 4810, Australia
Cuisine
Price€€
Hours
MonClosed
Tue12:00pm - 8:30pm
Wed12:00pm - 8:30pm
Thu12:00pm - 8:30pm
Fri12:00pm - 10:30pm
Sat12:00pm - 10:30pm
Sun12:00pm - 8:30pm
Websitewww.polola.com.au/
Last verified

Per-allergen evidence

Coeliac · Gluten-free

confidence 70% ·

Reliable, Allergen-marked menu with aware staff, served from a shared kitchen. Cross-contamination risk is acknowledged but the venue has clear options.

Polola is a Mexican tapas restaurant where most of the menu is gluten-free—around 90% according to one coeliac diner—and gluten-free items are marked on the menu. They have a dedicated gluten-free fryer, though one reviewer noted it was out of operation on their visit, and staff are generally knowledgeable about coeliac requirements. The kitchen is shared, not dedicated, so cross-contamination is possible. Coeliac diners report positive experiences overall, but one reviewer mentioned some GF-listed items were not safe for coeliacs when the fryer was down. Best to confirm the fryer is running and ask about specific dishes.

dedicated fryermarked menustaff trained

Cited references

[1] aggregatorPolola - Gluten-Free Restaurant in Townsville City , FindMeGlutenFreeFindMeGlutenFree listing: 8 ratings, 6 safety ratings, GF menu items marked, dedicated GF fryer reported by 3 reviewers, knowledgeable staff, good for dairy-free.fetched 2026-05-25[2] aggregatorThe Best Gluten-Free Restaurants in Townsville City, Australia , FindMeGlutenFreeTownsville City GF restaurant list: Polola listed as #1 with GF menu, featured review snippet about 90% GF menu.fetched 2026-05-25[3] aggregatorMost Celiac Friendly Restaurants in Townsville City, Australia - 2026 , FindMeGlutenFreeCeliac-friendly list: Polola ranked #4, GF menu, featured review snippet about 90% GF menu.fetched 2026-05-25[4] blogPolola - Gluten-Free Restaurant in Townsville City , atly.comAtly listing: 'Accommodating gluten-free', trained staff, dedicated fryer, all but one dish GF, community member review praising staff knowledge.fetched 2026-05-25

Vegan

confidence 60% ·

Reliable, Allergen-marked menu with aware staff, served from a shared kitchen. Cross-contamination risk is acknowledged but the venue has clear options.

Polola offers vegan options clearly marked on the menu, including guacamole, corn ribs, jackfruit al pastor tacos, roasted cauliflower, and fresh corn tortillas. A HappyCow reviewer noted the venue can accommodate a vegan 'Fiesta Me' sharing menu and that staff ensured cocktails were made vegan. The kitchen is shared, so cross-contamination with animal products is possible, but the marked menu and staff awareness make it a reliable choice for vegans.

marked menu

Vegetarian

confidence 50% ·

Reliable, Allergen-marked menu with aware staff, served from a shared kitchen. Cross-contamination risk is acknowledged but the venue has clear options.

The menu includes vegetarian options such as guacamole, corn ribs, roasted cauliflower, and corn tortillas. The HappyCow listing marks the venue as having vegetarian options, and the FindMeGlutenFree listing notes 'good vegetarian options'. No dedicated vegetarian prep area is mentioned, but the marked menu and range of plant-based dishes make it a solid choice.

marked menu

Dairy-free

confidence 50% ·

Best effort, No marked menu but staff will accommodate when asked. Quality varies by who's working that shift; safer to call ahead and confirm.

Multiple FindMeGlutenFree reviews and the listing itself note that Polola is 'good for dairy-free', and some menu items are likely dairy-free (e.g., guacamole, corn ribs). However, no source mentions a dedicated dairy-free prep area or a marked dairy-free menu. Diners with dairy intolerance should confirm specific dishes with staff.

Reminder

Always confirm with venue staff before ordering. Tiers and accreditations are guides, not guarantees.

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